Return Policy
Return Policy
At Palm Supps, we want every customer to have a good experience. Since our products are supplements and wellness items, we follow strict return rules to protect product safety and quality.
Returns
Because supplements are consumable products, we cannot accept returns on opened, used, or tampered-with items. Products must be unused, unopened, and in the same condition that they were received.
To request a return, please contact us at:
You can also click the Contact page to email us directly.
Please include your order number, full name, and the reason for your return request.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at palmsupps@gmail.com.
Include clear photos of the product, packaging, and shipping label so we can review the issue.
If your claim is approved, we may offer a replacement, refund, or store credit depending on the situation.
Refunds
Once your return or issue is reviewed, we will notify you if a refund is approved. If approved, the refund will be sent back to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping costs are non-refundable unless the order was damaged, defective, or incorrect due to an error with the order.
Order Changes or Cancellations
If you need to change or cancel an order, contact us immediately at:
We cannot guarantee changes or cancellations once an order has started processing or has shipped.
Contact
For return questions, email us at:
Or click the Contact page to email us directly.